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Stripe
Shopify
Airbnb
Netflix
Figma
GitHub
Docker
OpenAI
Notion
Cloudflare
Flipkart
Razorpay

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# generalCompany-wide discussions
Jeff
Jeff10:32 AM
Does anyone know our refund policy for enterprise clients? I have a customer asking.
Linda
Linda10:33 AM
I think it was 30 days? Or was that changed last quarter?
Derek
Derek10:34 AM
Pretty sure it depends on the contract size. Check the wiki?
Rob
Rob10:35 AM
The wiki page is outdated. I asked Sarah about this last month and got a different answer.
John
John10:36 AM
Yeah I spent 20 minutes looking for this yesterday. Couldn't find a straight answer anywhere.
Jeff
Jeff10:38 AM
Hey @Paper what's our refund policy for enterprise clients?
Paper is typing...
紙
PaperAPP10:38 AM

Based on our Enterprise Refund Policy (updated Jan 2026):

  • Full refund within 30 days of purchase
  • Pro-rated refund for annual plans after 30 days
  • Custom terms for contracts over $50k — contact Sales

Source: Knowledge Base > Policies > Refunds

🔥1🤯2🙌3
Derek
Derek10:39 AM

ohhh, right. we did change this

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